terms and conditions

Introduction

“Ream Hills Lake Leisure Park Ltd” means Ream Hills Lake Leisure Park Ltd, a company with registered number 08235327, registered at 327 Clifton Drive South, Lytham St Anne’s, FY8 1HN.

By using and/or visiting the Website you agree to these Terms and Conditions and the Privacy Policy (the “Terms”), and you expressly consent and agree to be bound by the terms and conditions and all applicable laws and regulations that govern the Website and your booking. If you disagree with any part of these terms and conditions, you must not use the Website.

Ream Hills Lake Leisure Park Ltd may modify the content of the Website and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Website and your continued use of or access to this Website will be deemed to indicate your acceptance of the modified content and/or Terms.

As a condition of using the Website, you warrant that all information you supply is true, accurate, current and complete; you will safeguard any account information; you are 18 years of age or older in order to register for an account and contribute to the Website; and you have the authority to enter into this agreement.

References to “we”, “us” or “our” are to Ream Hills Lake Leisure Park Ltd and references to “you” or “your” are to you, the user of the Website, including any person who we reasonably believe is acting with your authority or knowledge.

References to “pitches” means the touring park accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.

References to “lodges” means the lodge park accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.

Affiliates are third parties who, in agreement with Ream Hills Lake Leisure Park Ltd, distribute Ream Hills’ pitches to their customers.

Important Information

Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995.

Where you, or any of the people that you are booking on behalf of, are in breach of any the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

Ream Hills Lake Leisure Park Ltd is not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. Any deposits paid to Ream Hills Lake Leisure Park Ltd are non-refundable.

Nothing in these terms shall operate to exclude or limit the liability of Ream Hills Lake Leisure Park Ltd for fraudulent misrepresentation or death or personal injury caused by negligence.

Ream Hills Lake Leisure Park Ltd will not be liable for any changes, cancellation, and effect on your booking, loss or damage suffered by you or for any failure by it to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, industrial disputes, technical failure or other causes that seriously affect both parties and other unforeseeable causes beyond Ream Hills Lake Leisure Park Ltd.’s control.

If any part of these Terms limiting or excluding liability is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and material and content on the Website (including, but not limited to, text, images, web pages, logos, sounds, layouts, software (including code, interface and website structure, materials, icons, video, look and feel, design and compilation thereof). Subject to the licence below, all these intellectual property rights are reserved and you may not use intellectual property identifying or belonging to Ream Hills Lake Leisure Park Ltd contained on the Website or otherwise without the prior written approval of Ream Hills Lake Leisure Park Ltd.

Use of Website You may only make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.

You must not:

(a) Republish material from this website (including republication on another website);

(b) Sell, rent or otherwise sub-license material from the website;

(c) Show any material from the website in public;

(d) Reproduce, modify, duplicate, sell, lease, market, copy or exploit material on our website for a commercial purpose;

(e) Breach any intellectual property rights – including removal of trademark, copyright or other proprietary notice – of Ream Hills Lake Leisure Park Ltd or others;

(f) Edit or otherwise modify any material on the Website in any way that causes, or is likely to cause, the Website to be damaged or impaired;

(g) Make any unauthorised, false or fraudulent booking;

(h) Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including, but not limited to, uploading or making available files containing corrupt data or viruses by whatever means;

(i) Take any action that imposes an unreasonable or disproportionately large load on the Website or related infrastructure.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Ream Hills Caravan Park. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

Reviews, Photos and Other Interactive Areas

By submitting content to the Website by email, postings on the Website or other means, you grant Ream Hills Lake Leisure Park Ltd and its affiliates a non-exclusive, royalty-free, perpetual, transferable, and irrevocable and fully sub licensable right to:

(a) Use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform any submissions throughout the world in any media;

(b) Use the name that you submit in connection with any submissions. Ream Hills Lake Leisure Park Ltd does not edit or control user messages posted to or distributed on this site, including through chat rooms, bulletin boards or other communication forums, and will not be in any way responsible or liable for such messages.

By using any interactive area of the site, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any of the following:

(a) Any false, unlawful, misleading, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, privacy-invading, abusive, inflammatory, fraudulent or otherwise unlawful or objectionable content;

(b) Private information of any third party;

(c) Content which may expose Ream Hills Lake Leisure Park Ltd or its affiliates or users to any harm or liability of any type.

Ream Hills Lake Leisure Park Ltd takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or by any third party, or for any loss or damage thereto, nor is Ream Hills Lake Leisure Park Ltd liable for any mistakes, defamation, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Ream Hills Lake Leisure Park Ltd reserves the right to remove any content in our absolute discretion in the event we believe a breach of these Terms has occurred.

Links

Ream Hills Lake Leisure Park Ltd may provide hyperlinks or pointers to other websites maintained by third parties. Ream Hills Lake Leisure Park Ltd does not monitor or endorse the material on them and does not accept any liability in relation to such websites.

Special Requests

Special requests are accepted on our booking form. Ream Hills Lake Leisure Park Ltd will endeavour to act upon these requests however, we cannot guarantee that any such requests will be met, and we will not be liable to you in the event that they are not.

Booking Accommodation and Other Services

Search for your chosen accommodation type and dates and proceed to the final booking page. Please ensure that you carefully check the dates and the price before proceeding with your booking. Bookings can only be made by following the online booking procedure or by phoning us directly on 01253 836 587

To make a booking you will be asked to submit personal information about yourself such as your name, email address, telephone number and card details (“Personal Information”). Whenever you provide such Personal Information, Ream Hills Lake Leisure Park Ltd will collate and use such Personal Information in accordance with Ream Hills Lake Leisure Park Ltd.’s “Privacy Policy”, details of which can be found on the separate link. Please read this in full before providing any Personal Information to Ream Hills Lake Leisure Park Ltd.

Confirmation

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

Ream Hills Lake Leisure Park Ltd will confirm your booking and issue you with an email confirmation. If you do not receive a confirmation email within 24 hours of your booking, please contact manager@reamhills.co.uk

Ream Hills will then:

(a) deduct the deposit from your card and any balance remaining to be paid to Ream Hills Lake Leisure Park Ltd 6 weeks before you arrive.

 

In the event that you call Ream Hills Lake Leisure Park Ltd by telephone, or are called by Ream Hills Lake Leisure Park Ltd about your booking, calls may be recorded for monitoring and training purposes. Ream Hills Lake Leisure Park Ltd reserves the right to review any call information.

Cancelling or Amending a Booking

If you wish to amend or cancel your booking prior to your arrival date, please contact Ream Hills Lake Leisure Park Ltd either by email to manager@reamhills.co.uk or by telephone on 01253 836 587 If you do cancel your stay with us, all deposits are non-refundable for all touring, helicopter and lodge bookings.

For touring bookings, we will offer to move your booking to another date when you may be able to visit, but should you wish to cancel your touring booking with more than 7 days until your arrival date you will forfeit your deposit, any other monies already paid will be refunded.

Touring bookings cancelled with 7 days or less to arrival date or a ‘No Show’ which is also considered a cancellation then no refund will be processed.

For accommodation bookings (lodge & helicopter), again we will offer to move your booking to another date when you may be able to visit (subject to availability and subject to a £25 handling fee being charged) however should you still wish to cancel you will only forfeit your deposit if you notify us with more than 6 weeks’ notice to your arrival date. If it is less than 6 weeks to your arrival date, then no refund will be processed.

If you do not turn up for an accommodation booking i.e. ‘No Show’ this shall be considered a cancellation and no refund will be processed.

Responsibility

You warrant that you have legal capacity to use the Website and to create a legally binding contract.

Your password for this website is confidential to you and should not be disclosed to a third party. You warrant that all Personal Information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Ream Hills Lake Leisure Park Ltd to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal Information shall be deemed to include, but not limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your party.

Personal Information collected by Ream Hills Lake Leisure Park Ltd shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops them. For more information, please refer to our Privacy Policy.

Extras

Requests for extras will be subject to availability and if the accommodation is unable to meet any such request, Ream Hills Lake Leisure Park Ltd will have no liability to you in this respect.

Indemnification

You agree to defend and indemnify Ream Hills Lake Leisure Park Ltd and its affiliates and any of their officers, directors, employees and agents from and against any claim, cause of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

(a) Your breach of this agreement;

(b) Your violation of any law or the rights of a third party;

(c) Your use of this website.

Notification and Removal Policy

Ream Hills Lake Leisure Park Ltd operates on a notice and removal basis. If you have a complaint or objection to material or content posted on this site, please contact us immediately at manager@reamhills.co.uk once this procedure has been followed, Ream Hills Lake Leisure Park Ltd will make all reasonable endeavours to remove illegal content within a reasonable timeframe.

Complaints and Problems with your Accommodation

In the event that you have any problems with your pitch or accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.

In the event that you have a complaint or comment about the Website, please email us at manager@reamhills.co.uk Ltd or write to the park address above.

Pre-departure

Ream Hills Lake Leisure Park Ltd is not liable for damages or losses that may result from travel to any particular destination.

It is your responsibility to ensure you have the relevant travel and health documents before departure. Ream Hills Lake Leisure Park Ltd shall not be liable for any expense resulting from your missing, incomplete or incorrect documentation.

Please check the Foreign and Commonwealth Office’s website for the latest advice on conditions and general information on countries.

Insurance

You are strongly advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance in the event of an accident or illness.

Enforceability, Legislation & Courts of Jurisdiction

In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision in question shall be deemed to be modified to the extent necessary to make it enforceable.

In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.

This agreement will be governed by English law and any disputes will be dealt with by the English courts.